Security policy
Measures and best practices to protect your data, bookings and payments.
1. Purpose
At Transfer Erkaitand S.L.U. we apply reasonable technical and organisational measures to protect information and support the secure use of our website and the services related to booking private transfers.
2. Security measures
- Restricted access: access to internal systems is limited to authorised staff.
- Data minimisation: we access only the data needed to manage the booking and deliver the service.
- Updates and maintenance: we keep software and components updated whenever possible.
- Logging and monitoring: we may generate technical logs to detect incidents, failures or misuse attempts.
3. Secure payments (Stripe payment links)
To confirm certain bookings, we may request a proportional deposit via a Stripe payment link sent by WhatsApp or email. Card details are entered and processed on Stripe’s platform; we do not store full card details.
4. Communication via WhatsApp and email
If you choose WhatsApp or email, please note these channels are operated by third parties (WhatsApp/Meta or your email provider). We recommend you do not share unnecessary sensitive information (for example, full card details).
5. Google Maps
The website may embed Google Maps to help with locations. When used, Google may collect technical data and set third-party cookies under its own policies. Please see our Cookies policy for more details.
6. User recommendations
- Check you are on the correct domain before entering data: transfermarbell.com.
- Do not share full card details or passwords via WhatsApp/email.
- Verify the payment link comes from our usual channels before paying.
7. Security incidents
If you notice a potential security issue (suspicious links, impersonation, misuse of data), contact us at support@transfermarbell.com or call +34 951 748 494.
8. Updates
We may update this policy to reflect technical or legal changes. The current version will always be the one published on this page.