Acceptable use policy

Website usage rules and prohibited activities to prevent abuse, fraud and unauthorised access.

1. Purpose

This policy sets out the acceptable use rules for this website. By browsing the site or using the booking forms, you agree to comply with these rules.

2. Permitted use

  • Browse information and request private transfer bookings for legitimate purposes.
  • Contact us through available channels (form, email, phone or WhatsApp).
  • Use the site without interfering with its operation or harming third parties.

3. Prohibited activities

  • Using the site for illegal or fraudulent purposes, or in a way that infringes third-party rights.
  • Submitting false or misleading information, or impersonating others.
  • Attempting unauthorised access, exploiting vulnerabilities or carrying out attacks (including brute force, injection, abusive scraping, etc.).
  • Uploading malware or taking actions that degrade the service or overload infrastructure (spam, bulk submissions, bots, etc.).
  • Copying, extracting or reusing site content without permission where not allowed by law.

4. Forms and communications

Forms and contact channels must be used for legitimate purposes (bookings, enquiries, support). Using them for spam, unsolicited advertising or offensive content is prohibited.

5. Measures in case of misuse

If we detect misuse, we may:

  • Temporarily block access from abusive IPs or traffic patterns.
  • Reject requests or bookings where there are reasonable indications of fraud or abuse.
  • Take technical and/or legal measures to protect the service and users.

6. User responsibility

You are responsible for how you use the site and for the accuracy of the information you provide. Misuse may affect service delivery and may lead to liabilities.

7. Contact

If you notice a security issue or misuse of the site, contact us at support@transfermarbell.com or call +34 951 748 494.

8. Updates

We may update this policy to reflect technical or operational changes. The current version will always be the one published on this page.