Anti-fraud policy

1. Purpose

This policy explains the measures we apply to help prevent fraud, impersonation and misuse of our website and private transfer service.

2. Examples of suspicious activity

• Requests with incomplete or inconsistent details (e.g., impossible timings or conflicting locations).
• Repeated failed payment attempts or unusual use of payment links.
• Messages that appear to come from the customer but do not match the booking details.
• Abusive use of booking forms (spam) or contact channels.

3. Payments and Stripe payment links

To confirm certain bookings, we may request a proportional deposit via a Stripe payment link sent by WhatsApp or email. Payment details are entered and processed on Stripe’s platform; we do not store full card details.

Tip: always verify that the payment link comes from our official channels before completing payment.

4. Verification

To protect both the customer and the provider, we may request additional confirmation of certain details (for example, name, phone, email, booking details or meeting point confirmation) when reasonably necessary.

5. Measures we may take

• Manually review a request before confirming it.
• Request additional information to validate a booking.
• رفض/إلغاء (reject/cancel) a booking if there are reasonable indications of fraud or misuse.
• Temporarily block automated submissions or IPs in case of spam/abuse, where appropriate.

6. Impersonation and suspicious links

If you receive messages or links that claim to be from us but seem suspicious, do not make any payment and contact us immediately.

7. Contact

To report incidents or suspected fraud: support@transfermarbell.com or call +34 951 748 494.

8. Updates

We may update this policy to reflect changes in our service, security measures or applicable regulations. The current version will always be the one published on this page.